FAQ
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Shipping
1. Do you offer free shipping?
We provide free standard shipping for all orders within the contiguous United States. Shipping fees for international orders will be calculated at checkout.
2. How long will it take to process and ship my order?
Most orders are processed within 1–2 business days. Delivery times are estimated and not guaranteed.
3. What if my package is lost or stolen after delivery?
Once the tracking status shows delivered, we are no longer responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.
4. What if I entered the wrong shipping address?
Orders shipped to the address you provided will not be eligible for replacement or refund due to incorrect address information.
Returns & Refunds
1. What is your return window?
Returns are accepted within 30 days after delivery. A valid RMA number is required before sending back items. Unauthorized returns will be refused.
2. Are there any fees for returns?
A restocking fee of up to 15% may apply to non-defective returns. No restocking fee for defective or incorrect items. Original shipping costs are non-refundable for non-defective returns.
3. How long will I receive my refund?
Refunds will be processed to your original payment method within 5–7 business days after we inspect the returned items.
4. Can I return used or installed products?
We only accept returns for unused items in original packaging. Installed damaged products are not eligible for return or replacement.
Orders & Payment
1. Can you cancel my order?
We reserve the right to cancel orders due to suspected fraud, listing errors or inventory shortages. A full refund will be issued for canceled orders.
2. What currency are your prices in?
All product prices are listed in US Dollars (USD).
Damaged & Defective Items (DOA)
1. What should I do if I receive a damaged or defective product?
Please report the issue to us within 5 days of delivery. You need to provide clear photos of the product, packaging and shipping label for verification.
2. What solutions do you offer for defective goods?
After review and approval, we may arrange product replacement, full refund or store credit at our discretion.