Shipping policy

DELIVERY RESPONSIBILITY

Once tracking shows delivered, the order is considered fulfilled.


LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages after delivery, to the extent permitted by law.

Customers should contact the carrier to file claims.


INCORRECT ADDRESS

Orders shipped to an address provided by the customer are not eligible for replacement or refund if incorrect.


DAMAGED OR DEFECTIVE ITEMS (DOA)

  • Must be reported within 5 days of delivery
  • Include photos of:
    • Product
    • Packaging
    • Shipping label


ELIGIBILITY

We will determine whether issue qualifies as:

  • Shipping damage
  • Manufacturing defect


RESOLUTION

If approved, we may (at our discretion):

  • Replace item
  • Issue refund
  • Provide store credit 


IMPORTANT

DO NOT install damaged items.
Installed items may not be eligible for return or replacement.